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2021 Buyer’s guide for choosing the right laboratory information management system (LIMS) that fits your needs

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Are you thinking of buying a laboratory information management system (LIMS) for your clinical laboratory in a hospital or even a private lab?. If you, so you have come to the right place as we are here to help you choose the right LIMS / LIS that fits your facility needs.

There is no doubt that LIMS has become one of the essential technologies in every facility seeking better workflow management and adding other services that you have never provided to your patients.

Before starting the buying process, you have to do good research in your country for companies which provide such services.

Define your objectives

you should count what you need to do, building the workflow in mind is better than watching what is provided in the market, you might miss some important features in the purchased solution and other times you might over buy features not essential to your objectives.

Defining your objectives of buying a LIMS will make it clear what features you need, below you will find examples for the potential objectives you have to think about when buying LIMS.

  • Workflow management
  • Increased productivity and efficiency
  • working on quality projects (QA/QC)
  • Accreditaions
  • Monitoring & Analytics

Single facility or multiple branches

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The type of your facility will help in choosing the relevant technology to use and  the typical vendors to deal with based on your project scope. As an example, Buying LIMS solution for  several branches of laboratories you want to automate and interconnect, it would be better to use a centralized solution with a single database than using decentralized ones, buying a LIMS for a single branch might be simpler or cheaper and even you can go to a cloud solution or SAAS solution or both.

Involve key stakeholders in the buying decision

People who will work and maintain the LIMS environment up and running should participate and share their opinion regarding choosing what suits their needs and plans, IT management should listen to the different kinds of technologies or IT infrastructure  requirements and choose the better to the current situation. Lab doctors should attend a demonstration and watch if the solution workflow fulfills their requirements and check the important features for them.

Arrange your priorities

Most of us think that buying more features is better for me, I think this is not working the way you imagine. if you are on a budget you will not have the facility to buy LIMS with bells and whistles, but you will have to compromise your package to your essential needs only, you can plan for the total package on the long run.

The company first

Buying a LIMS is not just about buying a product for one time, but it’s a long term relationship between you and the company that provides you with the solution and after sales services, as the true value of a LIMS solution lies within the quality of services you get after buying, you should seek a reputable company that has a proven track record or a good reputation in the market, you can ask them for references and make audit calls or site visits.

The response time of the company about your inquiries and ease to reach them is one of the indicators of their attitude if you have become a customer, if a company always delays in contacting you and answering your questions or fulfill your requirements, it would be a bad indicator to what might happen after you become their client.

Ask the company to present some documents like company profile, reference sites list, product catalogs and you can also refer to their website if needed.

you might ask for a live demonstration and a discussion regarding their solution and how it can fulfill your needs, asking an important question about their competitive edge over other solutions and try to write down your notes which will help you in making a good comparison among different vendors.

https://www.limswiki.org/index.php/Laboratory,_Scientific,_and_Health_Informatics_Buyer%27s_Guide

Purchase or rent LIS/LIMS

https://www.limswiki.org/index.php/Laboratory,_Scientific,_and_Health_Informatics_Buyer%27s_Guide

Install on premises or getting software as a service

https://www.limswiki.org/index.php/Laboratory,_Scientific,_and_Health_Informatics_Buyer%27s_Guide

Web-based or desktop application

Web-based solutions have been famous in the last years and now you can find many technology developers providing this kind of technology, but this didn’t dominate the desktop based applications till now, there is still vendors that provide desktop applications with large market shares in LIMS market, it all depends on what’s more relevant to you.

Desktop based LIMS is licensed for each computer you will use to operate the system, that means that you cannot run the software without installing a license on the terminal to be used, so you can use LIMS through specific points only but there is no other option to access from any other device without licenses.

Also,  there are limitations in usage of the system on multiple devices, you might run only on PC without ability to operate from tablet or smartphone. That makes us think about the ability to run the software over different operating systems like windows, Mac, Linux, …etc. as companies don’t have the ability to run on all platforms.

On the opposite, web-based LIMS has some advantages over desktop based LIMS that can be summarized in the following points:

  • Accessibility anywhere, you can access your profile from any device even if it’s not associated with your facility, you can open it from home or even while travelling to watch what’s going on.
  • Accessibility on any device, using browser based software will give you the advantage to use your software on any device including pc, laptop, tablet or smartphones.
  • Accessibility on any operating system, browser based LIMS gives you the facility to use the operating system you are used to for every user, each user has the option to operate from a different operating system and it’s not mandatory anymore to use just Microsoft windows, it’s now supporting mac, android, ios, linux,…etc.

Support & maintenance contracts

One of the most important criteria to make your decision about a LIMS is the quality of support services provided by the vendor, you might find some vendors provide onsite support if they are in your local market, most LIMS vendors provide remote support and online chatting services.

Response time is one of the key metrics in support services, number of hours per day supported and number of days a week supported, if they provide online support service through their website, you can test this service and it will be a fair indicator to know how fast they are in responding to your inquiries.

After sales service is not less important than the software itself, it might even be more important, as you are running a healthcare facility so you want to guarantee your workflow to be up and running all of the time with minimal breakdowns, that’s why it’s important to ask about the vendor’s policy in service contracts and how much it costs to e considered in your annual budget.

Interoperability with other systems

If you are intending to buy a LIMS, you should ask yourself an important question, is it a standalone solution or it will be integrated with other systems.

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 If you are running a private laboratory even single or multiple facility, you might need to integrate LIMS with other solutions like ERP to exchange financial data about the daily operations, it might be a LIMS inside a hospital that has hospital information management system and they should be integrated together to unify the medical record of patients. You should ask your vendor about supporting such services and which integration standards they use in their integration protocols, it should match the protocols used by other systems’ vendors to guarantee seamless and fast integration among your IT ecosystem.

Instrument integration

Licensing and cost

LIMS vendors might provide versatile business models that depends on multiple variables like vendor marketing strategy, technology or market related variables. You can find multiple options for license which consequently affects solution cost, you should choose what would be more feasible and cost efficient on the long term to achieve a good return on investment when applying such solution.

The common pricing criteria in the market can be summarized as following:

  • Named users. (number of created usernames)
  • Concurrent users. (number of users who are online at the same time)
  • Patient visits rate. (number of patients registered visits per year)
  • Number of transactions.
  • Extra modules.
  • Instrument interfacing.
  • Integration cost with other solutions.
  • Data migration from old to new solution.

Is it easy to use?

One of the challenges you might face while applying a new LIMS or even replacing an existing one, is the change to a new workflow and system that might not be user friendly to its operators, you should look for an easy to use platform to guarantee less challenges in adoption by its users.

Well arranged and organized user interface will help user to digest more quickly with less errors or breakdowns along the way, intuitive interface would shorten the frequency of trainings of even the length of training sessions.

Systems that can be personalized for each user is more appealing and efficient in giving the option for everyone to personalize their own accounts in the way that makes them work better.

Bargaining power

Competitive markets that have multiple vendors providing competing technology and prices might work for your sake, you can negotiate for the best deal if you have this facility, if you don’t have local vendors you might go for international providers and this might cost you more than expected as long as only few companies has the ability to reach and penetrate international markets with the ability to support a large base of clients around multiple countries.

You can choose the vendor who will give you what you need at the cost that you are able to pay with relevant facilities and support. That doesn’t mean that cheaper is better, but it means that you will choose what is more relevant to your objectives as I mentioned before.

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Islam Ameenhttp://www.healthcarebusinessclub.com/
Islam Ameen is the founder of HBC and one of the main contributors in the community, he is a healthcare business professional working for 13 years in multiple sectors in the healthcare industry including pharmaceutical, medical imaging, laboratories, healthcare IT. working in multiple roles including sales, marketing, business development, business strategy, regulatory management.

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